Qq55 Privacy Policy –
How We Keep Your Data Safe

Qq55 is a trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. This Privacy Policy explains how qq55 collects, stores, and uses your personal information.

This policy applies to the qq55 website (qq55.pro), mobile app, and all related services. By creating an account or using qq55's services, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. If you have any questions about how we use your data, feel free to reach out to our support team at any time. We are always ready to help.

Qq55 only collects information that is necessary for providing services, verifying identity, and meeting legal obligations. We do not collect data beyond what is required.

Qq55 collects your information through several methods. We are fully transparent about each one.

• Direct Data Submission: Information you provide during registration, KYC verification, or when contacting our support team.
• Automatic Collection: Information collected while you use our platform via cookies, log files, and tracking technologies.
• Third-Party Verification: Information obtained from trusted verification services to confirm identity and age.
• Payment Processor: Transaction confirmation data received from the payment gateway at the time of deposit or withdrawal.
• Game Provider: Gameplay data received from third-party game software providers.

Qq55 uses your information only for specific, legitimate purposes. We never misuse your data.

• Account Management: To manage registration, login, password resets, and overall account security.
• Identity Verification: To complete the KYC process and verify your age.
• Financial Transactions: To process deposits and handle withdrawal requests.
• Customer Support: To address your complaints and queries.
• Promotions & Bonuses: To send you relevant offers and bonuses (you can opt out of this at any time).
• Fraud Prevention: To detect and prevent fraud, money laundering, and other irregularities.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: Analyzes user experience to further improve the platform.

Qq55 never sells your personal data. However, limited information may be shared with trusted partners where necessary to deliver our services.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive the information needed to process transactions.
• Game Software Provider: Session data required to run the game.
• Identity Verification Service: Licensed third-party service for KYC verification.
• Legal Authorities: In response to a court order or a valid request from a law enforcement authority.
• Regulatory Authority: Regulatory reports submitted to the governing authority in accordance with the gaming license.

Qq55 uses cookies to enhance your experience and keep the platform secure. Cookies are small text files stored on your device.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functionality Cookies: Remembers language preferences and platform settings.
• Analytics Cookies: Helps us understand which pages are used most frequently.
• Security Cookies: Helps detect fraud and bot activity.

You can control or disable most cookies through your browser settings. Note that disabling essential cookies may affect certain platform features.

Qq55 follows the highest industry standards to protect your information. Our security framework operates across multiple layers.

• 256-bit SSL Encryption: All data transmissions are carried out through encrypted channels.
• AES-256 Storage Encryption: Sensitive data stored on our servers is kept encrypted.
• Two-Factor Authentication: An additional verification layer for account access.
• Regular Security Audits: Periodic audits conducted by independent experts.
• 24/7 Monitoring: Real-time monitoring to detect unusual activity.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.

As a qq55 member, you have several important rights over your own data.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days.

Qq55 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as the account is active and after closure 5 years (legal obligation).
• Financial Transactions: Statutory minimum required by law 5-7 years।
• Gaming History: For as long as the account is active and after closure 3 years।
• Communication Records: Support chat records for dispute resolution 2 years।
• Cookie Data: Most cookies expire at the end of a session or within a maximum of 12 months are deleted.

Qq55 is strictly for users aged 18 and above. We do not allow minors to register or use the platform.

Age is verified at the time of registration, and identity document verification is mandatory during the KYC process to confirm age. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using this platform, please contact our support team immediately. We will take prompt action.

Qq55 may update this Privacy Policy from time to time, driven by service improvements, new legal requirements, or changes in technology.

If significant changes are made, we will notify you in advance via your registered mobile number or email. Notice will be sent at least 14 days before the updated policy takes effect.

Continued use of the platform after any policy changes will be considered as your acceptance of the updated policy. If you do not agree, you may request that your account be closed.

If you have any questions or concerns about this Privacy Policy, please get in touch with our dedicated privacy team. We aim to respond within 30 days.